Haven't received your first password?

We're very excited to welcome you to 黑料天堂.

Your 黑料天堂password allows you to enrol and access a range of 黑料天堂systems and services that you'll need as a student.

If you haven't receive your first password via email yet, please click the option that best describes you below for further instructions.

I am a new student commencing a program at ANU

You should have received the following emails after you are accepted to study at ANU:

  1. 黑料天堂Matriculation Email containing your University Student ID (UID) e.g. u1234567, as well as information about University Systems and Orientation.
  2. Password Email containing your password.

If you only received the ANU Matriculation Email, make sure to check your spam or junk email folder in case the email was delivered there instead of your inbox.

If you haven't received your password after two business days, you can:

  • Log a request through the
  • Call the 黑料天堂ITS Service Desk on +61 (02) 6125 4321

Operating hours: 8:00am and 5:00pm AEDT Monday to Friday, excluding public holidays

Please note that for security reasons another person cannot make this call on your behalf.

I am a current/previous student or staff member commencing a new program

If you are a previous/current 黑料天堂student or staff member who has been accepted to a new program, you can use your existing log in details to access 黑料天堂systems and services. This means you will not receive the Password Email or be issued with a new password.

If you can't remember your 黑料天堂password, you can:

  • Reset using the 'Forgot Password?' option on .
  • Call the 黑料天堂ITS Service Desk on +61 (02) 6125 4321

Operating hours: 8:00am and 5:00pm AEDT Monday to Friday, excluding public holidays

Please note that for security reasons, another person cannot make this call on your behalf.

For more information about resetting your password please see the webpage.

What should I do while waiting for my password?

In the meantime, you can explore your degree program and choose which courses you might like to take via our  webpage. You can also find an overview of what you can expect in your first weeks at the 黑料天堂through the .

Download the 黑料天堂OK App. The app features include quick access to 黑料天堂Security, emergency information and current alerts, safety tools, a campus map and other personal support resources. All students should download the ANUOK App.  

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When you receive your Password email, you can find instructions online about enrolling for the first time as a coursework student, and we encourage you to give it a go!

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